The Honey guide to installing your new smart sensor system at home
Since Honey day dot, we’ve been laser-focused on making your home smarter, and that means knowing our Notion Sensors inside‑out. We’ve compiled the essential tips to get you started.
While it’s always BAU (buzzing as usual) at Honey HQ, we’ve stepped the excitement up a notch with the first delivery of our Notion’s smart home monitoring systems. Yep, safe to say we think they’re the bee’s knees of smart home monitoring.
At Honey, we know nothing gets the job done better than crystal clear clarity. This is why, from our customer service team to the design department, we’ve been testing, playing with and discovering the best ways to get the sensors set up in less than 15 minutes.
Whether you prefer guided steps or visual aids, rest assured your home is about to get smarter, in no time.
Firstly, let’s begin with your starter kit. It contains sufficient units for the average Australian house, including:
- A bridge to connect to your Wi-Fi network
- 3 multi-purpose sensors,
- 1 magnet sensor to detect the opening and closing of sliding windows or doors
(P.S. the magnet’s hidden behind the bridge, and don’t worry the Notion app will notify you if you need the magnet for installation. Smart, right?).
Next, to swiftly set up your sensors, install the mobile app on your smartphone. Go through the in-app prompts to get set up quickly.
Your Smart home monitoring system comes with 3 sensors, 1 bridge, and 1 magnet
Connect to 2.4 GHz Wi-Fi
Make sure your smartphone is connected to your property’s 2.4 GHz Wi-Fi network and your smartphone’s location services are turned on. Your bridge will not connect if you are connected to a 5 GHz Wi-Fi network.
Download the Notion Smart Sensor app
Follow In-app Instructions
Open the Notion app on your smartphone and follow the step-by-step instructions for creating your account and setting up your system.
“I found installing the sensors only took about 15 minutes. If you follow the instructions in the app it's super straightforward – the hardest part was deciding where to place them!”
Simon, VP of Product
Trust us, the Notion Smart Sensor app contains all the knowledge you need for a seamless set-up.
Setting up your bridge
Below are a few rules of thumb that should help you get your bridge set up in 15 minutes.
Setting up your bridge in the same room as your Wi-Fi router is the best place to start. This will enable your bridge to pass information to us without interference. After setup, you can move it anywhere in your home as long as it can connect to your Wi-Fi.
Plug the bridge in less than 4.5 meters from where you want to install the sensor. Then, wait for the LED on the bridge to turn green and then scan the QR code on the sensor. Repeat for each sensor to ensure calibration goes smoothly. The bridge should be central to all of your sensors, and should not be plugged in behind anything or have multiple walls and doors in the way. The most likely culprit for disconnection is interference.
Where to install your sensors
The options are (almost) limitless to start protecting your home. As long as there aren't too many walls and doors between your bridge and your sensors, you'll be good to go.
Starting Tip #2: Don't forget to choose wisely before securing your sensors down. The sensor’s adhesive is super strong, and we recommend only removing the tab once you're sure of your sensor placement.
So, let's begin!
“From the windows to the wall, sliding doors and smoke alarms, your sensors have been designed to be placed near where damage can commonly occur.”
Angelo, Chief Operating Officer
Hinged door or window – Place on the door or window as far from the hinges as possible, and make sure to avoid placing them near any metal or magnetic components.
Sliding door or window – Place your sensor anywhere on the panel of the window or door that actually moves, with the condition that the sensor is mounted vertically.
Garage door – For a sensor to register a garage door, the sensor needs to change from a vertical orientation to a horizontal one. As long as the sensor feels the full range of motion, it will trigger an alert.
Your magnet is important for sliding doors or windows
Don't throw your magnet away! Sensors placed on a sliding door or window will require a magnet to send you alerts, so keep it handy.
Your sensors are susceptible to wireless interference
If you attempt to track the temperature inside your freezer, for example, the sensor will have a hard time connecting to your bridge due to interference of the metal freezer door.
Your sensors are weather-resistant but not weather-proof
Heavy rain or snow may damage your sensor if you place them outdoors. They will struggle to maintain a connection to your bridge if the signal needs to travel through an exterior wall.
Your sensors have a certain range
The average home has many different sources of interference including construction and other wireless signals, so it’s best to be aware of that when placing your sensors. You can also check the signal strength between your bridge and sensors within the Notion app.
Your sensors can send you text messages
If This Then That (IFTTT) helps your apps and your smart home devices, like Notion, talk to each other. Through IFTTT’s mini-apps (called applets) you can create triggers to perform actions your Notion app can't do on its own, like automatically sending yourself a text message when Notion detects a smoke or CO alarm.
Your sensor can multi-task
While each sensor is capable of detecting many different things, only certain combinations can work together. For each sensor, pick a primary task you want it to detect: a door or window opening or closing, a sounding alarm, changing temperature, or water leak. After you determine the primary task, you can add additional tasks – the app will guide you.
How the Honey Smart Home Program works
One of the best perks of getting your Notion system activated is Honey’s Smart Home Program. This means you’re entitled to your premium discount of up to 8%, provided you:
- Install and keep the Smart Home Monitoring System operational for the period of insurance after installation
- Install and activate the smart home sensors within 14 days after you receive them
- Notify Honey within 7 days if you detect a defect after receiving them
- Keep your sensors online. If they’re offline for more than 14 days in any month, you will need to repay the discounted premium related to that month
You can head over to our terms page for more details on repayment.
And don’t worry, we’ll send you a couple of emails or texts to let you know when your sensors are detected to be offline – to help you keep your discount.
Your active smart home sensors help you secure a premium discount of up to 8% every month.
Wondering how the process works? Take these 4 scenarios.
Your sensor arrive on time
After receiving her quote, Sarah signed up for Honey Home & Contents Insurance. 7 days after she received her policy confirmation, her Notion Sensors arrived. Without hesitation, and wanting to keep her discount, Sarah was able to quickly install her system with the help of the Notion App well within the 14-day allowance. Now she has peace of mind, and she keeps her policy discount.
Your sensor shipment is delayed
Shyla bought Home & Contents insurance with Honey. After 7 days her Notion Sensors still hadn't arrived and she became worried, as she was running out of time to install the sensors and keep her discount. Luckily, Honey provides 14 days to install the sensors from when they arrive at your home. Shyla contacted Honey to let them know she hadn’t received her sensors according to the tracking, and Honey allowed her the extra time she needed to get set up.
You didn’t install the sensors in time
Diego was excited to receive his Notion Sensors with his Home & Contents policy. He received his sensors on time but had so much going on that he kept putting the sensor installation at the bottom of his to-do list. Despite multiple reminders from Honey, Diego didn’t get around to installing his sensors within 14 days, and lost his discount for that month and had to pay back the amount. The next month, Diego successfully installed his sensors, and Honey was able to reinstate the discount on his premium.
Sensors were installed but went offline shortly after
Laurel successfully installed her sensors after 7 days. The next day she happened to get new a Wi-Fi router, so the bridge disconnected from the sensors. Her sensors went offline, and after 2 days Laurel was alerted by the Notion app and received offline emails from Honey. Laurel didn't reactivate her sensors or contact Honey for help until 3 weeks later. Laurel's discount didn't apply for that month because the sensors were not online for at least 14 days. After she reactivated the sensors and connected her new Wi-Fi, she didn't have any more trouble with them going offline, and they stayed online for the entire next month. From that month forward she continued to keep her discount.
We hope we’ve helped you to make a little more sense of your sensors. Our mission is to provide you with easier, smarter ways to monitor your home, and getting your sensors installed is just the beginning.
Smarter questions you can ask about smart home sensors
How does the smart discount work?
Once received, simply keep your sensors activated to keep the discount, year after year. If you don’t activate your sensors within 14 days, you may become ineligible for your Honey discount. But don’t worry, Honey will keep you in the loop regarding if and when your sensors are active, and at what date you’ll become ineligible if your sensors remain inactive.
If I haven't received my sensors, am I still eligible for my Honey discount?
Sit tight, if your policy includes smart sensors you will receive a tracking number so that you’ll know when they should arrive. If you don’t receive your sensors according to the tracking, please contact Honey, by calling 137 137 or emailing firstname.lastname@example.org, and we’ll make sure we allow the extra time you need to get set up.
What happens if I don’t keep my smart home devices activated?
If we notice that your sensors are turned off or inactive, we’ll get in touch to see if there’s anything we can do to help get them going again. If you choose not to activate your sensors, that’s all good, your policy remains in effect. However, if the smart home sensor kit is detected to be offline for more than 14 days in any given month you will lose your discount and will be required to repay the discounted premium related to that entire month.
When do you start measuring my sensors?
We start measuring in the month after you receive your sensors, which is why we request their successful set-up within 14 days.
Are these sensors child and pet safe?
We’re glad you asked. Like any piece of technology the size of your palm, it’s important to secure the sensors out of reach of children and pets. On the other hand, the Notion Sensors will be able to give you peace of mind that your children and pets are safer when installed in spaces where they play or sleep.