Terms of Service

Our rules and regulations for using Honey Insurance products and services

Please read these terms of service. These terms of service, together with any conditions, notices and disclaimers contained elsewhere on our website (known collectively as the ‘terms’), govern your access and use of our website. By accessing and using this website, you acknowledge and accept that these terms bind you.

In these terms, any references to ‘us’, ‘we’, or ‘our’ mean Honey Insurance, a business name of Honey Insurance (ABN 52 643 672 628, AFSL 528244), any of its subsidiaries or business partners. Any reference to the ‘service’ means the financial services we’re authorised to provide to you, being:

The provision of general advice and arranging for you to enter into, issue, vary and dispose of general insurance contracts
Other services, such as the use of our website or applications provided by our business partners

The Honey Insurance website

The information on this website may not be accurate or up to date in all respects. We don’t warrant the accuracy or completeness of any information contained on this website. None of Honey Insurance or any of its related companies, or their directors, accepts any liability for any reliance by any person on information contained in the service, or guarantees the performance of any particular financial product referred to in the service.

From time to time, we may need to update these terms or modify or enhance the service and your continued use of the service means that you accept the updated terms.

The information on this website is provided for Australian residents only, and where indicated, may be limited to specific states and territories of Australia. The law of New South Wales governs these terms. In the service, any currency references are to Australian dollars unless otherwise specified.

This website may contain links to third-party websites. Honey Insurance and its related entities don’t make any representations about the content of any third-party websites, and expressly disclaim that they operate any website other than this website.

Ownership of this website

All intellectual property on this website – including the Honey Insurance trademarks and copyright in the information, text, graphics, services and other data – is owned by us. No part of this website may be reproduced, stored, modified, adapted, uploaded to another location or produced for display in any form without our prior written approval.

Information we provide

Honey Insurance doesn’t provide personal financial product advice. Any information provided to you by us is general information only, which, when prepared, doesn’t take into account your individual circumstances, objectives, financial situation or needs.

When considering any financial product available from Honey Insurance, you should carefully read the product disclosure statement (PDS) and any applicable supplementary product disclosure statement (SPDS) to ensure the product is right for you. A copy of each PDS and SPDS is available on this website.

Honey Insurance has arrangements with the following product issuers:

General insurance products such as home and car insurance are issued by RACQ Insurance Limited ABN 50 009 704 152, AFSL 233 082.

Your use of this website

You mustn’t use our website in any of the following ways:

Use of any type of data accumulation tool, robot, or spider to compile, disseminate, extract, process, reproduce, or repackage in any form or monitor any of the webpages, content, data or information contained within or accessible through this website
To accumulate or combine the content, data or information contained or accessible through this website with content, data or information from any third party, without Honey Insurance’s prior written permission
Use of high-volume, automated or systematic processes to obtain data or other information from this website
Compile, repackage or disseminate any information or data from this website
Accumulate data or information from this website, whether or not using any automatic or manual process
Use of any type of device, process, routine or software, either systematically or non-systematically, to interfere or attempt to interfere with the functioning of this website or any transaction or process conducted on or through this website
To use or reproduce any information or data from this website other than as specifically permitted by these terms
To incorporate into or store any information or data from this website in any other website, electronic retrieval system, database, publication or other work in any form, other than as specifically permitted by these terms
Combine or process any data or information from this website with other data or information other than as specifically permitted by these terms
Create a link to this website from another website without Honey Insurance’s prior written permission
Using this website other than as specifically permitted by these terms
Any use of this website for an unlawful purpose or activity
Either yourself or through a third party change, modify, reproduce, or create any works derived from this website, or display in public, any part or content of this website without Honey Insurance’s prior written permission or unless you have a non-excludable legal right to do so

If you breach these terms, you agree to indemnify us for any loss that we may suffer or any costs that may be incurred from your breach.

Any failure by us to exercise any right, power or remedy under these terms shall not operate as a waiver of our rights.

General conditions

When you take out, renew or vary your insurance policy, you must understand you are answering our questions for anyone who will be covered by the policy.

You should always give us complete and honest answers to all the questions we ask. You must answer the questions for anyone who will be covered by the policy to the best of your knowledge.

If you breach your duty, we may be entitled to refuse to pay your claim, reduce the amount payable for a claim or cancel your policy. If your breach is fraudulent, we can also cancel the policy from the beginning.

You must tell us as soon as possible if any of the answers to our questions change over the term of your policy.

Privacy

We’re committed to protecting your privacy. Our privacy policy explains how we collect, use and disclose the personal information you provide to us. You consent to the use, transfer and disclosure of personal information by us in accordance with our privacy policy, available on this website.

Registration and account security

Honey Insurance users provide their real names and information. Here are some commitments you make to us relating to registering and maintaining the security of your account:

You won’t provide any false personal information to Honey Insurance or create an account for anyone other than yourself without permission
You won’t create more than one personal account
If we disable your account, you won’t create another without our permission
You won’t use Honey Insurance if you are under 17
You will keep your contact information accurate and up to date
You won’t share your password, let anyone else access your account, or do anything else that might jeopardise the security of your account
You won’t transfer your account to anyone without first getting our written permission

Verification

We need to verify your identity before you can use certain parts of the service. Verification must be completed online and to the satisfaction of Honey Insurance. Honey Insurance may amend the verification requirements or require a user to complete additional verification at any time.

Smart Home Program

This information relates to all new policies purchased from 20 May 2022. If you purchased a Honey insurance policy with sensors before 20 May 2022, read more about your Smart Home Program Discount.

The Smart Home Program is only available to policyholders who take out a homeowners policy where the building is insured. The Smart Home Program provides eligible policyholders the option to receive a smart home sensor kit that can detect and alert you to common household risks when correctly installed, activated and maintained in an operational state.

If you agree to add the Smart Home Program to your policy, this will be set out in the certificate of insurance (COI). You can’t opt in or out of the Smart Home Program during the period of insurance.

If the Smart Home Program applies to your policy, you’ll be entitled to a premium discount of up to 8% if you install and keep the smart home sensor kit operational for the period of insurance after installation.

If the Smart Home Program applies to your policy, the amount of the Smart Home Program discount will be set out on your COI.

The smart home sensor kit will be provided to you and delivered to your postal address at no additional cost following policy activation. You are given one set of complimentary smart sensors per insured household. This includes any future or subsequent policies you hold with Honey Insurance or any of our distribution partners.

You must install and activate the smart home sensors no more than 28 days after you receive them. If the smart home sensor kit is offline 28 days after receiving your sensors, your discount will be removed. For customers paying annually, you will incur an additional payment. At no point will you need to repay any discount received during the active period. Honey Insurance will notify you by email or SMS regularly if your sensors are offline. If you reactivate your sensors, the discount will be reapplied.

You don’t need to repay any discount if the smart home sensor kit is not operational because of a defect, and you let Honey Insurance know within 7 days after identifying the defect.

To obtain the benefit of the Smart Home Program, you’ll need to sign up for the Honey Smart Home app and agree to the terms of use. Our use of any information provided will be in accordance with the privacy policy and the Honey Smart Home privacy policy.

Property data

By using product data, you confirm that you have read and accepted CoreLogic’s end-user terms for the access and use of the product data.

This publication reproduces materials and content owned or licensed by RP Data Pty Ltd trading as CoreLogic Asia Pacific (CoreLogic) and may include data, statistics, estimates, indices, photographs, maps, tools, calculators (including their outputs), commentary, reports and other information (CoreLogic Data).

© Copyright 2021. CoreLogic and its licensors are the sole and exclusive owners of all rights, title and interest (including intellectual property rights) in the CoreLogic Data contained in this publication. All rights reserved.

The CoreLogic Data provided in this publication is general and should not be construed as specific advice or relied upon instead of appropriate professional advice. While CoreLogic uses commercially reasonable efforts to ensure the CoreLogic Data is current, CoreLogic does not warrant the accuracy, currency or completeness of the CoreLogic Data and to the full extent permitted by law excludes all loss or damage howsoever arising (including through negligence) in connection with the CoreLogic Data.

Contains property sales information provided under licence from the Land and Property Information RP Data Pty Ltd trading as CoreLogic, is authorised as a Property Sales Information provider by the LPI.Payments.

If you make a payment using the service, you agree to payment terms relating to the specific product unless it is stated that other terms apply.

Termination

If you violate these terms or otherwise create risk or possible legal exposure for us, we can stop providing all or part of the service to you. We will notify you by email or the next time you attempt to access your account. You may also delete your account or disable your application at any time.

Limitation of liability

Neither Honey Insurance, its product issuers, its sub-contractors, associates, nor related companies or their directors will be liable in any way for any loss or damage suffered by you through your use of the service, including but not limited to loss or damage arising in connection with:

Your use of the service
Any defects, viruses and any other malfunctions caused to any equipment and other software in connection with access or use of the service
The information provided on or via the service
The interception, modification or misuse of information transmitted to us or transmitted to you
The functioning or non-availability of the service
The misuse of the service
Claims by third parties in connection with the use of the service
Any loss or unauthorised access to any data or information that you provide to us when using the service
Any loss arising from unauthorised transactions arising from the use of your account credentials or account information

Our liability for negligence, breach of contract or contravention of any Australian law as a result of our failure to provide the service or any part of it, or for any problems associated with your use of the service (including any loss of data or information you provide to us when using the service), which cannot be lawfully excluded by Australian law, is limited, at our option and to the maximum extent permitted by Australian law, to resupplying the service or any part of it to you, or to paying for the resupply of the service or any part of it to you.