Supporting Vulnerable Customers

Our commitment to helping customers in vulnerable situations or experiencing any violence or abuse at home

Honey Insurance recognises the importance of providing additional care and support to those customers experiencing increased vulnerability and hardship arising from situations of illness, bereavement, family or domestic violence, or financial difficulty as examples.

If you are being impacted by these or similar situations please contact us. We may be able to provide assistance and flexibility with payments owing. Honey Insurance has deployed specialised training to its employees so that we can recognise the signs of vulnerability and hardship, and determine how we may provide support or assistance to you. 

Through this process, we’ll ensure your privacy is protected, make certain you are supported in a sensitive and compassionate way. Further support may also be found through the various organisations listed below which may be available to you.

If you are in need of legal support or guidance, you can reach out to these services:

1800RESPECT or at 1800 737 732 (24 hours)

24 hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

Lifeline or at 13 11 14

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Relationships Australia or at 1300 364 277

A leading provider of relationship support services for individuals, families and communities. It aims to support all people in Australia to achieve positive and respectful relationships.

Men’s Line Australia or at 1300 789 9787

Supports men and boys who are dealing with family and relationship difficulties. 24 hour telephone and online support an information service for Australian men.

ACON or at (02) 9206 2000

LGBTI health organisation offering information, referrals, counselling, advocacy and practical support for LGBTI people in NSW experiencing family and domestic violence.

The Australian Parenting Website provides free, reliable, up-to-date and independent information to help your family grow and thrive together. Designed for busy families and full of tips and tricks for you to try, our content is easy to find and easy to digest.

Kids Helpline or 1800 55 1800

Kids Helpline is a confidential 24/7 online and phone counselling service for young people aged 5 to 25. Qualified counsellors at Kids Helpline are available via phone or email anytime and for any reason.

Language/Communication Support

If you need support in communicating with us:

Interpretation Services

TIS National is a free interpreting service which aims to provide equitable access to key services, which are not government funded, for people with limited or no English language proficiency. Visit their website for more information.

Teletypewriter Services

National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. Visit their website for more information.

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